Troubleshooting

Energy companies are always in a state of change: markets change, key personnel change, organisations change and strategies change. This can lead to a situation where an ETRM's configuration may become out of sync with an organisation's business model. If ignored, what starts as a minor inconvenience can quickly grow into something that has a substantial negative impact across your business's risk management.

Smart Global can intercede at any time to deal with these problems that stem from a misconfigured or misused ETRM system. At first we will quickly create our own separate risk model of your business based on your transactions. This will allow us to identify any immediate actions that need to be taken to mitigate risk. Then we will go through your current ETRM system and identify the root of each problem before fixing them and verifying the validity with our separate mirrored model.

After we have ensured the system is in place we will recommend organisational processes to manage your current ETRM and help avoid, or at least to quickly identify and remedy problems should they occur again in the future.

If you are having trouble with your ETRM system, do not hesitate to contact us on the form below.